Refund Policy

At Flow Video Player, we value transparency and want our users to have a clear understanding of our refund practices. Please read this policy carefully.

1. Free Services

Flow Video Player is primarily a free service. No payment is required for using our basic video streaming features. Therefore, refunds do not apply to the free service.

2. Premium Subscriptions

If you purchase a premium subscription (ad-free experience or download features), the following refund rules apply:

• All subscription payments are generally non-refundable.
• Refunds may be considered only in cases where technical issues prevent you from accessing paid features.
• Requests for refunds must be submitted within 7 days of payment via our contact form or support email.

3. Cancellation

You can cancel your subscription at any time. Cancellation will stop future payments, but your current subscription benefits will remain active until the end of the paid period.

4. How to Request a Refund

If you believe you are eligible for a refund, please provide the following details to our support team:

• Full name and registered email address
• Subscription plan and payment details
• Reason for the refund request

Submit your request through our contact form below or email us directly. Each request will be reviewed individually, and we will respond within 3–5 business days.

5. Changes to Refund Policy

Flow Video Player reserves the right to update this Refund Policy at any time. Changes will be posted on this page, and the latest version applies to all users.